Burst pipe or leak? The first 24 hours.

The first 24 hours

1. Stop the water.Turn the water off at the stopcock, usually under the kitchen sink or where the water pipe comes into the house.
2. Stay safe around electrics.If water has reached sockets, lights or the fuse box, don't touch them. Only switch off at the fuse box if it's dry and safe to reach. If in doubt, call an electrician.
3. Photograph everything before you clear up.The source of the leak, stained ceilings, wet floors, furniture and belongings. Take more photos than you think you need.
4. Keep damaged items.Don't throw anything away until it's been seen, unless it's a health risk. If it has to go, photograph it first.
5. Stop it getting worse.Move belongings out of the way, mop up and open windows. Keep receipts for emergency repairs, plumbers and drying equipment.
6. Call us before you agree anything with your insurer.We'll take over the claim from there and deal with your insurer for you.

How Sabre helps

Your insurer will send a loss adjuster to look after their interests. We look after yours. We prepare and present your claim, deal with the insurer and their adjuster, and push for your full entitlement, so you can focus on getting back to normal.

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