Our claims services

Insurance claims, handled for you

Home, business and professional claims, from the first call to the final settlement. Your insurer has a loss adjuster. You should have a loss assessor.

Call 0330 165 3545 Start a claim

For homeowners

Home insurance claims

We deal with your insurer, their loss adjuster and the paperwork, and push for your full entitlement, so you can get your home back.

Burglary claims

Being burgled is upsetting. Many people feel angry, shocked or anxious afterwards, and some struggle to sleep. We can't take that away, but we can make sure the claim doesn't add to the stress.

How the claim process works

Once you tell your insurer, they appoint a loss adjuster to check the claim and whether you've met the terms of your policy. The adjuster is paid by the insurer and protects their interests. If they think a condition hasn't been met, they may try to reject the claim. If they think you're underinsured, they'll try to reduce the pay-out. They may also bring in specialists to interview you and look into your finances and claims history. A loss assessor takes that pressure off you.

Call 0330 165 3545 Start a claim

Fire and smoke claims

Everyone's safety comes first. A house fire is one of the most traumatic things that can happen, and alongside the damage you may be worrying about where to stay and how your family and pets are. We take the claim off your hands so you can focus on them.

How the claim process works

Your insurer will instruct a loss adjuster to act for them, and their focus will be to keep the claim as low as possible or turn it down. A forensic expert may be appointed, and you and your family may be interviewed. Appointing Sabre early protects your interests: we make sure you're treated fairly, keep the claim moving and fight for your full entitlement.

Call 0330 165 3545 Start a claim

Storm damage claims

Storm damage can affect your home in the short and long term if it isn't dealt with properly, and you may need somewhere else to stay if the structure is affected. We make sure it's done right first time, with chartered surveyors and structural engineers to scope the damage and oversee repairs.

How the claim process works

Storm claims can be complicated, and we use a range of experts to back up your claim. Your insurer's loss adjuster will check your policy conditions and your sums insured. If you're underinsured, they'll try to cut the pay-out significantly. They're paid by the insurer and aren't independent. You need someone on your side.

Call 0330 165 3545 Start a claim

Impact damage claims

Impact damage is usually caused by a vehicle hitting a wall, but it can also come from things falling from vehicles, fallen trees, storm debris or animals. Some insurers are slow to act, leaving you to make the property safe. We step in straight away and handle everything, including site meetings.

How the claim process works

We push for the claim to be validated quickly and keep it moving, while making sure you're treated fairly and get what you're entitled to. We can arrange contractors, chartered surveyors and structural engineers to get your home back to how it was. You'll be kept updated throughout.

Call 0330 165 3545 Start a claim

Leaks, flooding and escape of water

Escape of water means a leak inside your home, from a sudden burst to a slow drip from pipes, joints, appliances or bathroom sealant. Flooding comes from outside, like a river bursting its banks. Both are more common in winter, when adjusters are busy and slow to respond. Work needs to start quickly to stop mould and further damage, and we make sure it does.

How the claim process works

Your insurer will appoint a loss adjuster to validate the claim and check you've met your policy conditions. If they find you haven't, they'll try to turn the claim down or reduce the pay-out. Remember: the adjuster protects the insurer, not you. A loss assessor fights for what you're entitled to.

Escape of water: the first 24 hours →
Flooding: the first 24 hours →

Call 0330 165 3545 Start a claim

For businesses

Commercial insurance claims

We take control of the claim and keep disruption to a minimum, so you can keep running your business.

Commercial fire claims

A fire at your premises can stop you trading and even threaten the future of the business. We're experienced in fire claims and keep disruption to a minimum while the claim is settled, so you can keep running your business.

How the claim process works

Once you claim, a loss adjuster will investigate. They represent your insurer and want to keep the pay-out down, and will try to reject the claim if a policy condition hasn't been met. Your insurer may also appoint a forensic scientist. Any specialist they instruct isn't independent.

Call 0330 165 3545 Start a claim

Commercial storm claims

Storm damage can hit your trading now and your plans for the future. We specialise in storm claims and take control of yours quickly, so you can focus on the business.

How the claim process works

Your insurer's loss adjuster may reject the claim if they think a condition hasn't been met, or argue you're underinsured to reduce it significantly. Your insurer may also bring in third-party "specialists" that they pay. We represent you and handle all the communication, making sure you're treated fairly.

Call 0330 165 3545 Start a claim

Commercial impact damage claims

An impact incident can seriously disrupt your business, with damage to the building and stock. Your staff and the security of your premises come first, and insurers are often slow to provide the support you need.

How the claim process works

We manage the claim for you, bring in the right specialists and contractors, and attend meetings with your insurer and their representatives, making sure restoration starts promptly and you're treated fairly.

Call 0330 165 3545 Start a claim

Commercial leaks, flooding and escape of water

A small leak that goes unnoticed for months can do as much damage as a burst pipe, and any water damage disrupts your business. It needs swift attention. We meet your insurer's representatives, deal with the loss adjuster and oversee contractors, so you can concentrate on running things.

How the claim process works

Your insurer's loss adjuster will check you've met your policy obligations and that you're not underinsured. If they think you haven't, they'll try to reject the claim or reduce the settlement. They're paid by the insurer to keep the cost down.

Call 0330 165 3545 Start a claim

Business claim management

Fire, flood or impact damage can hit your property and stock, and may force you to stop trading for a while. Dealing with your insurer on top of that adds pressure you don't need. A loss assessor helps you get back to full trading as soon as possible, and can increase your settlement.

How the claim process works

We make the process as stress-free as possible by managing the whole claim. We make sure you're treated fairly and that your business isn't left worse off by the incident, including help calculating business interruption costs.

Call 0330 165 3545 Start a claim

Professional services

For brokers and managing agents

Claims management that fits around your business and puts your client first.

For brokers

Broker services

Property claims can drain your resources and distract from your core business, and claims are under more scrutiny than ever. Hand your claims management to Sabre and we'll manage them professionally, alongside your own systems. It's risk-free for you and your client.

Arrange estimates and valuations and quantify the full claim
Make sure the claim is presented correctly to the insurer
Help find suitable alternative accommodation for your clients
Arrange interim payments if needed
Handle all communication with the insurer and their representatives
Organise restoration and reinstatement work

Talk to us about broker services

For managing agents

Managing agents

Expert claims support for you and your client from the moment we're appointed to the end of the claim. We move quickly, follow the right protocols and keep everyone updated. Your client stays at the centre without extra work, and in many cases the service is free of charge.

A five-star claims management service for you and your client
Make sure the claim is submitted correctly
Quantify the claim and obtain estimates and valuations
Help find suitable alternative accommodation
Arrange interim payments if needed
Represent you and your client with the insurer
Help calculate business interruption costs
Organise restoration and reinstatement work

Talk to us about managing agents

Damage to your home or business?

Talk to a loss assessor today. Let us take the strain from your claim.

Call 0330 165 3545 Start a claim