Winter claims
Water, flood and storm damage: we can help today.
Winter is when escape of water, flooding and storm damage claims rise. Here's what to do in the first 24 hours, and how we take the claim off your hands.
What's happened?
Choose your claim for a first-24-hours checklist you can follow on your phone.
Whatever the damage
Four things to do straight away
- Make it safe.Your safety comes first. Stay away from electrics, damaged structures and floodwater.
- Stop it getting worse.Do what you safely can to limit the damage, and keep receipts for anything you pay for.
- Photograph everything.Before you clear up, record the damage room by room.
- Call us before you agree anything.We'll take over the claim and deal with your insurer for you.
Guides
All articles →Winter claim advice
Fire Insurance
How to Choose a Claims Management Company for Fire and Flood Damage
2 October 2026
Home Insurance Claims
Does House Insurance Cover a Leaking Roof? A UK Homeowner’s Guide
2 October 2026
Flood Insurance
Navigating Flood Damage Insurance Help Scotland Following Major Incidents
4 March 2026
Insurance
How to Successfully Manage Storm Damage Insurance Claims in Edinburgh
3 February 2026
Commercial Insurance Claims
Water & Wind: Commercial Storm Insurance Claims in Brighton
16 December 2025
Domestic Insurance Claims
Expert Help for Domestic Home Storm Damage Insurance Claims in Edinburgh
16 December 2025
Damage to your home or business?
Talk to a loss assessor today. Let us take the strain from your claim.