Our clients noticed damp issues in their new home and hired a drainage company to investigate. The company found a fractured pipe at the rear of the house. Our clients contacted their insurance company who arranged for a contractor to repair the pipe. After the repair was completed, the insurance company closed the claim, assuming that all the work was done. However, the damp issues persisted, and our clients sought our assistance to resolve the matter.
We arranged for an independent moisture survey of the property, which revealed that the pipe leak had caused moisture to travel through the property and affect all of the rooms
We reached out to the insurance company, who initially refused to reopen our claim. However, after some persuasion, the company agreed to reopen the claim.
The insurance company initially sent a network contractor to assess the damage caused by a pipe at our client’s home. However, the contractor failed to make a proper assessment. As a result, the insurance company hired a Loss Adjuster and an RICS Surveyor. Sabre Assessing joined all meetings with the Loss Adjuster and Surveyor, representing our client’s interests. After a period of negotiation, the insurance company agreed to all the work recommended by our contractor.
The insurance company paid for our client’s stay in a comfortable home while our contractor completed the work on their home.
We were able to complete the work with minimal stress to our client.
